On Demand Guaranteed Service
No long term outsourcing contracts or commitments are required to work with us. This is ideal for those customers with lean in-house staff and budgets. You only pay for support when you use it. Whether your request is for one hour, 10 hours or 100 hours of service, the TIG Helpdesk is truly an on-demand service – available 24×7.
TIG experts are skilled at rapidly assessing different SAP environments. As they get to know your system, average problem resolution times go down drastically. Our goal is to become your long term SAP R/3 support partner.
Unlike posting questions to anonymous internet discussion groups, this TIG Helpdesk guarantees a response to all genuine customer issues. Within one business day of submitting a question, one of our Helpdesk Managers will call you back to discuss viable options and an estimate to do the work.
In a hurry? Need faster response times? We can provide 24×7 support or during your normal business hours. Consider signing up for our low cost-fixed fee support plan. In this program, you define the type of support you need – functional, technical or basis. We will dedicate a team of experts to get familiar with your system and you are assured quick response times based upon the severity of the problem. You simply have to sign up for a minimum number of hours with us – of course at a discounted rate for this program. Need more information? Contact us for details and pricing for this program.
We chose Terra Information because they have an experienced group who have assisted us with our efforts, minimizing costs and streaming the SAP implem...
For our clients Terra Information is the one that brings together exactly the right people, the right process and technology to get the job done corre...
The completion of this SAP project, rolled out on time for each of our locations is a great testimonial to the skilled workand team effort by Terra In...
Terra Information’s initiative, integrity and professionalism really stand out. Terra Information demonstrated all of these in earnest during the pr...
Overall, Terra Information takes a great deal of pride in their work, especially in managing and motivating the team.