Helpdesk 24x7 Support
The TIG Helpdesk is available 24 x 7 for customers to login and register questions, issues or request work estimates. Helpdesk managers contact customers within one business day after a posting has been logged on the Helpdesk tool to discuss the issue
Once authorized by the customer and accepted by the TIG helpdesk, our experts generally work on customer issues per the following schedule to resolve the issue.
| Nature of Work | Work schedule | |||
| Workday Reg. Hours |
Workday After Hours |
Weekend Hours |
Public Holidays |
|
| Functional or Technical support issue - Low/Medium priority | ||||
| Functional or Technical support issue - High/Critical priority | ||||
| Functional or Technical system enhancements, US based | ||||
| Functional or Technical system enhancements, US+ offshore | ||||
| Basis support (standard) | ||||
| Basis support (extended) | ||||
